Privacy Policy
TiTO Bookings is committed to protecting your privacy. Learn how we collect, use, and safeguard your information.
TiTO Bookings Privacy Policy
TiTO Bookings ("TiTO","we","our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "App"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the App.
1. Information We Collect
We collect the following categories of personal information from users of the App:
a) Personal Identification Information
- Full name
- Email address
b) Contact Information
- Phone number
c) Location Data
- Approximate or precise geographic location (with your permission) to enable location-based booking services such as finding nearby transport, hotels, or events
- You may disable location access at any time through your device settings; however, certain features may be limited as a result
d) Automatically Collected Information
- Device type, operating system, and unique device identifiers
- App usage data, crash logs, and performance diagnostics
- IP address and general network information
2. How We Use Your Information
We use the information we collect to:
- Create and manage your TiTO account
- Process bookings, reservations, and transactions
- Send booking confirmations, receipts, and important service notifications
- Provide location-based features such as nearby services and route suggestions
- Improve the App's features, performance, and user experience
- Respond to your inquiries and provide customer support
- Comply with applicable legal and regulatory obligations
- Detect and prevent fraudulent or unauthorised activity
3. Sharing of Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
- Service Providers: Third-party vendors who assist us in operating the App (e.g. cloud hosting, payment processing, SMS/notification services) under strict confidentiality obligations.
- Business Partners: Hotels, transport operators, event organisers, and other businesses listed on TiTO, solely to fulfil your booking requests.
- Legal Compliance: Where required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
4. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide you with our services. You may request deletion of your account and associated data at any time by contacting us at info@titobookings.com. We may retain certain information where required by law or for legitimate business purposes.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for location access or marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at info@titobookings.com.
6. Children's Privacy
TiTO is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information. If you believe we may have inadvertently collected information from a child, please contact us immediately.
7. Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links and Services
The App may contain links to third-party websites or integrate with third-party services (e.g. payment gateways, map services). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you through the App or by email. Your continued use of the App after the effective date of any update constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
TiTO Bookings
Parkview, Chalala 9th Avenue, Lusaka, Zambia